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General Book Direct Terms & Conditions

Best Rate Guaranteed

  • We guarantee the best rate you’ll ever get, just by booking directly with us. If you should find a lower rate somewhere else, we will match it and add an additional 15% off. To learn more about Best Rate Guaranteed, click here
  • Book Direct benefits are excluded from Resident Rates.
  • Selected benefits are valid for 2 adults each (Kids not included unless specifically mentioned that it is a family experience, whereas 1 kid would be free).
  • Benefits are valid only for bookings made via www.cinnamonhotels.com.
  • Book Direct Benefits from the year 2023 have been updated. Book Direct Benefits for the year 2024 are valid only for bookings made after 5th July 2024.
  • Benefits selected will be valid only once per room, per stay.
  • Chosen benefits are only applicable for in-house guests and cannot be transferred.
  • When you are making your booking, mention the 2 benefits you would like (per room) in the "Additional Details and Preferences" section before you confirm your booking.
  • Upon arrival, the Front Office Team will reconfirm your benefits and give you more information on the selected benefits.
  • Please note that your safety is our priority; therefore, certain benefits may not be applicable during your stay if there are unfavourable weather conditions or restrictions in resource availability.
  • Please review the individual benefits and terms & conditions in each of the sectors below – Cinnamon Maldives Resorts, Cinnamon Colombo Hotels, Cinnamon Sri Lanka Resorts – before making your booking.

Terms & Conditions for Cinnamon Maldives Resorts

Best Rate Guaranteed

  • The benefit “Kid Stays Free” is only applicable for breakfast, lunch, and dinner, on shared accommodation, for 1 kid up to the age of 12. All extras which may include, but are not limited to, F&B and Excursions are chargeable.
  • Guests have the option of selecting two out of the five available benefits at the property of interest. Guests can unlock 2 additional choices if a higher room type is booked, allowing them to select two out of seven available benefits at the property of interest.
  • If you would like to choose more than 2 benefits, let us know and we can make arrangements at an additional charge.
  • Book Direct benefits at Cinnamon Dhonveli Maldives are applicable as follows:
    • Bookings made for Duplex Garden Bungalows, Beach Bungalows and Water Bungalows are valid for:
      • 4 Course Dinner for 2 (Steak or Seafood) by the Beach
      • Swim and Snorkel for 2
      • Dolphin Watching Experience for 2
      • Kid Stays Free
      • Huraa Local Island Tour for 2
    • Bookings made for Junior Beach Suite, Overwater Suite and Beach Suite with Pool are valid for all the above and:
      • 45 Minute Couples’ Spa Treatment
      • Malé City Excursion for 2
  • Book Direct benefits at Cinnamon Hakuraa Huraa Maldives are applicable as follows:
    • Bookings made for Beach Bungalow and Water Bungalow are valid for:
      • 4 Course Dinner for 2 (Steak or Seafood) by the Beach
      • Shark Watching Excursion for 2
      • Island Hopping Adventure for 2
      • Kid Stays Free
      • Dolphin Watching Excursion for 2
    • Bookings made for Platinum Beach Bungalow are valid for all the above and
      • 45 Minute Couples’ Spa Treatment
      • Sandbank Picnic for 2
  • Book Direct benefits at Cinnamon Velifushi Maldives are applicable as follows:
    • Bookings made for Superior Beach Loft, Beach Bungalow & Water Bungalow are valid for:
      • 4 Course Dinner for 2 (Steak or Seafood) by the Beach
      • Island Hopping Adventure for 2
      • Dolphin Watching Experience for 2
      • Kid Stays Free
      •  Sunset Excursion for 2
    • Bookings made for Sunset Water Bungalow with Jacuzzi and Water Suite are valid for all the above and:
      • 45 Minute Couples’ Spa Treatment
      • Floating Breakfast for 2
  • Book Direct benefits at Ellaidhoo Maldives by Cinnamon are applicable as follows
    • Bookings made for Standard Room Garden View, Superior Room Ocean View and Beach Bungalow are valid for:
      • 4 Course Dinner for 2 (Steak or Seafood) by the Beach
      • Sunset Cruise Excursion for 2
      • Local Island Experience for 2
      • Kid Stays Free
      • Sunset Fishing for 2
    • Bookings made for Water Bungalow are valid for all the above and:
      • 45 Minute Couples’ Spa Treatment
      • Sandbank Experience for 2
  • The Spa Treatment is a 45 minute spa experience for 2 adults which is offered during off-peak hours. If you would like to choose this benefit, please specify the date & time during which you would like to enjoy this at the point of confirming your booking. Our resort team would be happy to assist you in confirming your appointment beforehand.
  • General Book Direct Terms & Conditions Apply.

Terms and Conditions for Cinnamon Colombo Hotels

Best Rate Guaranteed

  • The benefit ‘Kid Stays Free’ is only applicable for breakfast and shared accommodation for 1 kid below the age of 12. All extras which may include, but are not limited to, lunch / dinner / other F&B and Excursions are chargeable.
  • Cinnamon Grand Colombo: Guests have the option of selecting one out of the two available benefits. Guests can unlock one additional choice if a higher room type is booked, allowing them to select two out of four available benefits.
  • Cinnamon Lakeside Colombo: Guests have the option of selecting one out of the three available benefits. Guests can unlock one additional benefits to select from if a higher room type is booked, allowing them to select two out of five available benefits.
  • Cinnamon Red Colombo: Guests have the option of selecting one out of the three available benefits.
  • If you would like to choose more than 1 benefit, let us know and we can make arrangements at an additional charge.
  • Bookings made for Cinnamon Grand Colombo, and Cinnamon Lakeside Colombo, will be entitled to two free benefits included in every stay: Kid Stays Free (below 12 years), and Free Laundry (four pieces).
  • Bookings made for Cinnamon Red Colombo, will be entitled to 1 free benefit included in every stay: Kid Stays Free (below 12 years).

Choose 1 Additional Benefit when you stay at Cinnamon Lakeside Colombo:

  • One free 750ml bottle of local spirits served at a selected restaurant
  • Two signature 10” pizzas can be ordered at the Pool Bar and Bistro between 3 pm and 10 pm
  • 30 minute foot massage at the Nail Spa

Bookings made for Executive Rooms and higher at Cinnamon Lakeside Colombo, are valid for all the above and:

  • Free pick up and drop off within a 5km radius by an Axio car
  • 1 hour foot massage at the Nail Spa

Choose 1 Additional Benefit when you stay at Cinnamon Grand Colombo:

  • One free 750ml bottle of local spirits served at a selected restaurant
  • High Tea reservations require at least 3 hours’ notice and can be enjoyed from 3 pm - 6 pm at the Tea Lounge or in-room dining

Bookings made for Executive Room and higher at Cinnamon Grand Colombo, are valid for all the above and:

  • 30 minute foot massage at NIJA Luxury Wellness Spa
  • Free pick up and drop off within a 5km radius by a Toyota Axio

Choose 1 Additional Benefit when you stay at Cinnamon Red Colombo:

  • One free 750ml bottle of local spirits served at Cloud Red
  • One Tapas platter served at Cloud Red
  • High Tea for two served at Cloud Red

  • General Book Direct Terms & Conditions Apply.

Terms and Conditions for Cinnamon Sri Lanka Resorts

Best Rate Guaranteed

  • Guests have the option of selecting two out of the five available benefits at the property of interest.
  • If you would like to choose more than 2 benefits, let us know and we can make arrangements at an additional charge.
  • Guests can unlock two additional choices when booking the Bawa or Hiru Suite at Cinnamon Bentota Beach, allowing them to select two out of seven available benefits.
  • The benefit “Kid Stays Free” is only applicable for breakfast, lunch, and dinner, on shared accommodation, for 1 kid up to the age of 12. All extras which may include, but are not limited to, F&B and Excursions are chargeable.
  • All complimentary dinners are only valid for guests who book directly on B&B basis.
  • Minimum number of guests for Stargazing experience is 4.
  • 1 hour wave surfing is only applicable for Bawa and Hiru Suites category.
  • Free Bicycle rental offered at Cinnamon Lodge Habarana and Habarana Village by Cinnamon is valid for 1-hour
  • Spa Benefit Details:
    • Cinnamon Bentota Beach - 60 Minute Head and Shoulder Ritual at Spa Ceylon Luxury Ayurveda
    • Cinnamon Bey Beruwala - Sandalwood & Turmeric Scrub or Aloe Vera Scrub for Couples at Svastha Serene Spa
    • Hikka Tranz by Cinnamon - 30 Minute Head and Shoulder Massage at Svastha Serene Spa
  • General Book Direct Terms & Conditions Apply.

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